Systems Engineer & Former Apple Genius
My name is Peggy Flaxman, I founded Slice Tech Solutions in 2017 to provide technical support and training to individuals, families and small businesses. I am a problem-solver by nature, and enjoy helping others understand and enjoy technology. As a trained Systems Engineer (B.S. University of Virginia), I have held a variety of positions in the IT field, including:
- MacOS, iOS, WatchOS, and tvOS support at Apple Genius Bar
- Triage and repair of hardware including iPhone and Macintosh systems
- Customer needs assessment and problem solving across all Apple product platforms
- Graphical user interface (GUI) design for shipboard systems using Java and JavaScript
- Help Desk/Call Center management, end-user support for a variety of commercial software and hardware, including Windows and Mac OS, MS Office, MS Outlook/Exchange Server, VoIP and networking components
- Website design and maintenance using HTML and Dreamweaver
- End-user documentation creation for customized commercial products for NAVSEA community
- Training (classroom and one-on-one) for commercial products and customer specific systems
I currently live in McLean, Virginia and provide technical consulting services to individuals and small businesses in the VA/MD/DC metro area. In my free time I enjoy cooking, mountain biking, and searching for the perfect IPA.